Customer Service Rep - Bilingual French/English
Elite Personnel
Brampton, ON, Canada
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We are currently seeking   Bilingual Customer Service Rep -French/English - Excellent Compensation

 

 

ORDER ENTRY

This consists of receiving orders directly from customers/sales reps/agents and branches by phone, fax or email

 

IN-PUTTING ORDERS ON COMPUTER

Using SAP to enter orders and data

Ensuring that quantities and product codes are correct.

Including pertinent information regarding "Ship to" addresses and times of other special instructions.

 

EXPEDITING

This involves the follow-up of orders by

Communicating with production, shipping and or purchasing departments in person or by phone to ensure customer requirements are satisfied.

Confirmation and time of delivery of product to customer by fax, phone or email.

Relaying information to customers/branch personnel/in-plants/agents, such as pricing, limited technical data, etc. If unable to satisfy customer requirements CSR will transfer to appropriate department. CSR is also responsible for '"follow up" of orders to assure that customers receive their products correctly and on time. If there are any problems or delays CSR must do their best to correct and inform the customer.

 

MONTHLY CONSIGNMENTS/INVOICING

Pulling up customer count sheets from printer, reviewing them and making appropriate changes.

Handling or faxing the reviewed count sheets to sales reps and in-plants.

When count sheets are returned to CSR, usage is checked, items are priced and count sheets are billed as quickly as possible. WE request that the invoice copies be "pulled" so that we may attach a copy of the count sheet to the customer invoice. The original count sheet and consignment transfers are attached to file invoice. The customer invoices are then mailed.

Verification of accuracy and posting.

 

DEPARTMENTAL/SALES INTERACTION

CSR serves as the liaison between customer/sales reps/lab personnel/production and shipping departments.

 

MATERIAL RETURN AUTHORIZATIONS AND SPECIAL SHIPMENT AUTHORIZATIONS

CSR is informed by:sales rep/branches/customer/in-plants, of request to return products, or have a "special shipment" delivered (ie out of town rush shipments)

Appropriate paperwork must be filled out and authorization guven.

CSR processes credits or negative transfers from the returned "material return authorizations". In cases such as "fix and return" items, we process a new order to ship product back to the customer.

 

FILING

Filing tickets and batch tickets reviewed for accuracy.

Sales order print outs reviewed for accuracy and matched up to their respective delivery notes.

Invoices, sales orders, delivery notes filed by customer name.

Periodically, the latter are taken from the file drawers and placed into "banker boxes" for storage

 

ADDITIONAL DUTIES.

Sending fax/email messages to customer, in plant and branch personnel.

Printing customer address labels for consignment invoice envelopes

Updating "Special price" lists.

Processing memos and letters for sales staff.

Reception desk duties (relieving the receptionist for breaks/ lunch/ days off)

Following up on outstanding orders not billed on a monthly basis.

 

CREDITS

*Requested credits need authorization and need to be issued in a timely fashion.

*Informing accounting when completed to help in cleaning up accounts

 

 

What we offer:


- $22.00 To Start
- Benefits
- Health
- Dental
- 6 Sick Days
- RRSP Contribution

 

HOURS

MON-THUR 8AM-5PM WITH ONE HOUR LUNCH

FRIDAY-8AM-4PM WITH ONE HOUR LUNCH

 

 

 

 

 

 

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