WHO WE ARE: At Horseshoe Resort, we are a team that loves to serve people, priding ourselves on the service that our colleagues deliver to our guests. Horseshoe Resort is always looking for talented individuals to join our growing team of hospitality professionals and recreation enthusiasts. If you are outgoing, friendly and love adventure and the outdoors, you may be the person we are looking for!

Position Summary

The Banquet Server is responsible for servicing a wide variety of scheduled group events that are held at Horseshoe Resort throughout all seasons while ensuring the highest level of guest satisfaction. This person will be responsible for setting up, serving, and breaking down such events, including posting proper signage for each event, labeling food items, and ensuring all work stations are well-maintained throughout the events.  

Duties and Responsibilities:

• Provides prompt, accurate, professional, and friendly food and beverage set-up and service to our banquets guests. 
• Performs daily operations including setting conference rooms, posting signs, conference room refreshes, teardowns, vacuuming, and assorted cleaning. 
• Work cross functionally with various team members (kitchen, sales, etc) to comply with special guest requests
• Checks banquet area before, during, and after shift for proper set & cleanliness.  Follows established checklists for opening & closing duties, responsible for security of venues and locking buildings after events.
• Ensures all Banquet Event Orders are followed and serviced in a timely manner.
• Follows all appropriate regulations for Food Service, Safety & Sanitation, MSDS, Smart Serve, Health & Safety procedures, etc.
• Displays excellent communication/organizational skills and proven ability to work under high pressure.

Qualifications:

• Smart Serve certification - required
• At least one year in F&B industry, preferably in service/set-up role - required
• Banquets/serving experience - preferred
• Must be able to move heavy banquet equipment and furniture - required
• Ability to work extended hours, split shifts, back to back shifts, etc. as needed - required
• Ability to work outdoors as necessary - required

Join our team today, and enjoy employee perks such as Resort staff pass for yourself and your dependents, retail, lodging, and restaurant discounts, along with additional perks and discounts at our other affiliated resort – Deerhurst Resort in Muskoka.