About us

Our company is an industry leader in boiler life cycle solutions in North America. With a solutions portfolio that includes strong service, parts, boiler rentals, and new equipment offerings, Our company is able to provide a wide range solutions to customers’ unique needs.

The company also provides best-in-class parts and maintenance services to its installed base, delivered through a robust team of factory-trained technicians. With its comprehensive product and service offering, our company functions as a one-stop shop for all of its customers’ steam and heating requirements.

Purpose:

The Regional General Manager (“RGM”) leads all aspects of our business operations in Eastern Canada, with an initial focus on the Ottawa and Quebec markets. The RGM will maintain a strong emphasis on the management and development of people, the selling of Parts & Service as well as new boiler Sales. The broader responsibilities of the role include operating and sales strategy development and input to acquisitive growth in the region. The RGM will provide leadership to all personnel in the region ensuring the existing customer base and employees are retained, new customers are acquired, and our product and services are effectively sold across the region. The RGM is an experienced leader with a proven track record of gaining credibility from their team and customers, driving process improvement and results within a boiler parts, service, and rentals operational setting.

WHY JOIN US?

• We are growing!
• Competitive compensation package
• Paid vacation & statutory holidays
• Co-pay Benefit Plan that includes coverage for employee and spousal life insurance, AD&D, Short and long term disability, hospital, prescription drugs, healthcare and dental care
• Retirement Savings Plan matching
• Family culture including volunteerism, Christmas party, golf tournament, BBQs and more
• Diverse customer sectors and experience – continuous learning opportunity
• Team approach with strong customer service orientation

Major Duties & Responsibilities

The RGM is responsible for driving sales, growth and managing a team of senior service technicians within a customer focused boiler, parts, service, and rentals environment. Working through their team and in collaboration with New Equipment Sales, Human Resources and Finance, the RGM is responsible for maintaining a safety first culture, fostering employee engagement and satisfaction, meeting financial and operating objectives, ensuring a high level of customer satisfaction, and driving profitable growth and expansion in the region. To accomplish this they:

• Reinforce a safety first mindset and ensure regulatory compliance.
• Monitor staff performance, oversee employee goal and objective setting. Conduct mid-year and year end performance reviews. Assist staff in overcoming obstacles to accomplishment of work objectives.
• Drive initiatives and a culture that delivers field service quality, Service Technician engagement, sales, and gross margins.
• Focus on the retention and development of customers and employees in the region. Working with the Director Technical Services, trains service technicians in coiled tube boiler maintenance, service, and new unit quotation support.
• Determine staffing requirements, hire and train new staff in support of the annually approved operating plan and the overarching strategic growth plan.
• Continuously engage with customers in order to prospect, advance, and close new business as well as grow the number of clients for both Parts & Service and new  boilers. Meet or exceed regional sales targets for Parts & Service, Rentals, and new Boiler sales.
• Continuously evaluate current business processes and systems for improvement opportunities. Ensure appropriate KPI’s are in place and that they are aligned with employee goals and objectives.
• Review operational performance data (e.g., safety, quality, quotation backlog, order activity, order fulfillment against customer commitment) in order to monitor and measure productivity, goal progress, and work activity.
• Participate in monthly performance operating rhythm and prepare to provide variance analysis for the region as well as gap closure remedies relating to operational and financial measures.
• Meet annual operational and financial goals and objectives for the region.
• Provide input to growth planning for the broader Eastern Canadian market, participate in acquisition target identification as well as other national growth and process improvement opportunities.
• Other duties as assigned by the Director of Canadian Service.

Qualifications and Experience:

To be successful in this position, it is desired that you have some (or all) of the following:

• 5-10+ years of technical field service team management (in similar technical environment – i.e. boilers, HVAC, industrial / commercial pumps or motors, heavy equipment, etc.) or related experience.
• Experience in a high-volume short-cycle service organization providing 24/7 support across a broad geographical area
• Experience developing customer service and other operational improvement programs
• Experience managing and coaching a team of direct reports
• Experience developing project/work proposals for customers
• Experience with P&L responsibilities
• A university degree in a technical or business discipline
• Intermediate level ability with Microsoft Office (Word, Excel, Outlook)

An Asset:

• Experience in the boiler industry, servicing commercial or industrial boilers, or related equipment
• Working knowledge of  boilers and related equipment
• Experience with Lean and Continuous Improvement tools and techniques
• Valid driver’s license and eligible to work in Canada
• Experience in the Quebec market an asset
• Post-secondary diploma in a related field and/or some business training/education