Service Manager
Green Diamond Equipment
Sydney, NS, Canada
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We are the Maritimes' John Deere Dealership with 15 locations to serve you.
We are looking for a skilled, dedicated person to fill the position of Service Manager at our Sydney, NS location.

Please note: If we like your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index. Please keep an eye for it in your email. Sometimes it goes to your junk mail.

Purpose:

The Service Manager will direct and organize the service team to maximize performance and maintain customer satisfaction in a busy branch environment.


Responsibilities

As a leader of service operations in the agricultural and powersports industry, the Service Manager will

  • Maintain a safe environment and ensures customer satisfaction by enforcing company policies, processes and procedures.
  • Successfully communicate job expectations, monitor job results and coach employees to achieve optimal results
  • Ensure all manufacturer warranty procedures are followed by service department staff.
  • Utilize business systems to create and monitor work/repair orders
  • Main point of contact for both customers and sales department when scheduling repairs, creating quotes and providing status updates.
  • Create schedules and staffing requirements, and assign jobs based on priority and technical skill set
  • Monitor department efficiencies, operational budget, and expenses.
  • Actively participates in recruiting, staffing and development of training plans for all service department staff.


Requirements

  • The ideal candidate will have:

    • Above average computer skills, preferably with experience using Microsoft Office.
    • 2-3 years experience in supervisory role (Shop Foreman, Lead Hand, Supervisor, etc.) or equivalent.
    • A proven ability to effectively communicate with team members to achieve desired results.
    • A basic understanding of service department financials, and the capability to analyze and interpret internal reports.
    • Experience in the powersports, agricultural, heavy equipment, or related industry considered an asset.


Why work with us
We offer full-time employment, an opportunity for advancement within a progressive organization and a competitive compensation package which includes salary, family health benefits and company pension plan.

We are now offering a personal finance training program through Enriched Academy for all our employees (https://www.enrichedacademy.com/).

Please submit your resume today!

Apply to this Job