Our company is a family of greenhouse vegetable growers who share a commitment to bringing Flavor to communities everywhere. Our passion for sustainable greenhouse growing, strong support for our retail & foodservice customers, and focus on engaging consumers is built on a foundation drawn from generations of growing expertise. We are the next generation of vegetable growers, inspired to put quality, flavor, and customers first by providing greenhouse-grown vegetables from our farms that are strategically located throughout North America.
With a dedicated, energetic and highly skilled workforce, we believe our employees make the difference. We offer our employees the opportunity to advance their careers in our progressive, vibrant organization.
Job Summary:
The Desktop Support Technician is responsible for providing IT system support across Southern Flavor LP locations, including installation, configuration, diagnostics, and/or repairs on technological equipment and software systems.
Major Responsibilities:
- Create user accounts and managed access control of desktop and network applications
- Monitor and respond to IT help requests received
- Technical support to employees for internal desktop/laptop systems software and hardware
- Troubleshoot problems associated with network connectivity, and workstation hardware/software
- Install, upgrade, support and troubleshoot Windows, and Microsoft Office Suite, and any other authorized desktop applications
- Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
- Install and configure new IT equipment.
- Maintain phone system; moves, adds, changes, and general support
- Create and verify backups of data; recover data as needed
- Maintain inventory of all equipment, software, licenses and asset management
Required Skills/Experience:
- A degree, Diploma or Certificate in Computer Science, Network Technologies or related discipline
- A minimum of 5 years’ experience providing IT Support
- Experience with Windows Server and workstation environments with demonstrated ability to troubleshoot efficiently