French / English Technical Customer Service Representative
Hiring Help
Toronto, ON, Canada
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Please note due to COVID-19 concerns, we are offering video interviews. There may also be a temporary period where upon hire you may work from home before commencing working in office.

 

About the Hiring Company:

We are a large organization providing the best service on behalf of our incredible clients. Representing hundreds of Canadian companies including the largest companies in the country we strive to personalize service, customer care and technical care solutions.

We are looking to add full-time permanent Bilingual French / English Bilingual Technical Customer Service Representative to join our client's team. 

 

Hours:This is a full-time role for five days a week. The two days off will be 2 consecutive days but will not necessarily be Saturday and Sunday. This role is 38.5 hours a week of consistent work with an opportunity for overtime hours if desired. This is not a temporary or contract position; this is a permanent role.

 

Languages: Must speak clear and fluent English AND French

 

In this position, you will:

  • Provide excellent customer service to incoming calls, emails, texts, and online chat inquiries
  • Resolve customer issues and leave them feeling satisfied and pleased with their experience
  • NO outbound calling or selling

 

Ideally, we are looking for applicants:

  • Speak clear fluent English and French
  • Customer service oriented problem-solver
  • Must be able to work a full-time schedule of 5 days on, 2 days off

 

What we can offer you:

  • Hourly pay based on your experience and skills
  • Great staring wages
  • Performances-based incentives 
  • Full time employment with regular shifts
  • Health and dental benefits
  • Advancement opportunities to team leads and management
  • Overtime, if desired
  • Late shift 10 pm-6 am with a premium of $1  for each hour

 

Our recruitment team will review all resumes and reach out to applicants who are qualified for the role. 

Good luck!

 

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