Dispatcher

Position Summary

The Dispatcher acts as a liaison to Customer Service/Inside Sales Representatives, Warehouse team including shipper/receivers and supervisors to ensure the smooth delivery of customer orders.

We’re looking for self-sufficient, motivated Dispatcher for our Ottawa location at 810 Belfast Road who want to help us expand our fast-growing business.

Responsibilities

• Utilize Samsara (dispatching software) to manage inbound/outbound freight
• Plan and schedule drivers efficiently, resulting in the reduction/elimination of non-revenue hours, empty miles and an increase in driver productivity
• Dispatch Drivers live with frequent communication via text and phone throughout day
• Be the front-line contact for drivers regarding scheduling and work availability
• Communicate with drivers to ensure that appointment delivery times are met
• Booking, planning and tracking the movement of customer freight
• Managing customer enquiries directly and/or with CSS’s/ISR’s to provide answers and support
• Managing phone calls, emails and in person communication
• Investigate customer complaints and accidents regarding services and policies
• Take customer orders for services and update accounts

Requirements

• Attention to detail, must have the ability to follow up on multiple tasks
• Excellent communication, organization and interpersonal skills
• Minimum 2 years of applicable work experience in fleet coordination
• Accountable, proactive and a problem-solver
• Organized, detail-oriented – excellent follow-up skills are essential
• Proficiency in Microsoft Office suite and Divalto an asset
• Must be able to work flexible hours from Monday to Friday, overtime may be required and must be able to work an occasionally on weekends
• 3 years' experience working in a construction or building materials environment preferred
• Excellent verbal and written communication skills

The Offer

• Competitive salary
• Flexible Benefit options
• Paid sick time
• Short and long term disability coverage
• Employee referral bonus program
• Paid training/tuition reimbursement
• Overtime available in peak periods
• Internal Promotions

Company Overview

Convoy Supply, founded in 1972, is a leading wholesale distributor of construction materials with over 40 locations across North America. Convoy prides itself on being the most responsive, problem-solving and fun place for our customers to conduct business.

Convoy can be a job or a career. Find out more at:
https://www.convoy-supply.com/careers/overview