Purpose of Position:

Information Technology Support covers a wide range of IT Support duties including software, hardware and network support.  IT Support works closely with the Systems and Performance Management Team to ensure all staff are properly equipped, supported and trained in the use of information technology.

Key Job Functions:

• Provide technical assistance and training to staff in the use of computer hardware and software
• Respond to requests and questions; diagnose and resolve various equipment problems
• Document reported troubles
• Configure applications, system software, hardware and local peripherals
• Monitor anti-virus and security measures and updates
• Provide technical back up for network and systems
• Build and maintain agency intranet and website
• Identify and refer unresolved hardware and software problems to the Manager of Operations
• Ability to travel within Northwestern Ontario to provide all our locations

Education/Experience/Skills/Knowledge Required:

•  Computer related University or College degree/diploma or equivalent
• Thorough understanding of computer systems/programs
• Experience with technical requirements of computer systems
• Familiar with Microsoft Products and their administration, including Azure, Active Directory, SharePoint and InTune
• Above average communication skills
• Current valid driver’s license
• Fluency in French would be considered an asset

Conditions of Employment:

• The ability to manage a reasonable workload; effective priority-setting and follow-up
• Role model the vision and values of the Agency
• Value the concept of teamwork and ability to work independently
• Ability to deal with conflict, mediate and problem solve
• Quality of work to meet or exceed Agency specifications

• Current Criminal Reference check with Vulnerable Sector Screen that is free of any offenses
• Must respect and actively promote health and safety policies of the Agency
• Must be fully vaccinated against COVID-19 by start date

Benefits of working at FIREFLY:

• Pension Plan (Healthcare of Ontario Pension Plan HOOPP)
• Vacation entitlement starting at 4 weeks per year
• Paid sick leave accrued monthly up to a maximum of 30 days 
• Wellness Days (3 total per fiscal year)
• Community Service and Cultural Days (3 total per fiscal year)
• Excellent benefit plan with coverage including health, dental, vision, life insurance and critical illness with 100% of the premiums paid by FIREFLY
• Short and long term disability coverage
• Professional development opportunities
• A supportive team and great workplace culture